We want you to be completely happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either replace it / or credit you, subject to the below terms. Please note that refunds do not include the PayFast handling fee of 3.2% plus R2.00 of the total purchase price. This Policy applies to products bought from the Inspire Store itself. Certain parts of this Policy do not apply to certain products, and this is indicated in the relevant sections below.
This Policy forms part of the Inspire Store, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing your products for return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:
- logging your return via email to email@example.com within five days of delivery or collection
- packaging your products safely and securely for protection during transit
- clearly marking your return with your invoice number on the outside of the parcel
- all shipping costs associated with your return unless you are returning the item owing to a defect or fault.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
You can return a faulty or damaged product to us, provided:
- it is unused, in its original packaging, with the original labels and stickers still attached
- you log a return via email to firstname.lastname@example.org within five daysof delivery to you or collection by you of the faulty or damaged product
- it is faulty or damaged and it is not one of the products listed below.
Returned products will be replaced and where a replacement is not possible you will be refunded. Products can be returned if they are damaged or faulty, provided the product is not
- a digital product such as an electronic voucher, code or other digital download
- an audio or video recording or computer software that has been unsealed
- a product which has been personalised for you or made to your specifications
All returns issued for credit or replacement will be at your own expense. Once we have inspected the product and validated your return, we will credit you with the purchase price of the product within ten days of the return or replace the item if that is your preference.
If the item in question is no longer available, we will credit you with the purchase price of the product within ten days of the return.
We are entitled to inspect the product to validate your return.
Incorrect products delivered
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any parts or packaging, you will need to follow the process set out in the section below. Once we have inspected the product and validated your return, we will deliver the correct product to you as soon as possible (if the correct product is available) or credit you with the purchase price of the product within ten days of the return.
Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery or collection, please notify us within five days of such delivery or collection by logging a return via email to email@example.com. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will replace the product as soon as possible (if such replacement is possible) or credit you with the purchase price of the product.
We do our best to ensure that the products we deliver to you are of a high quality and in good working order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return
- faults resulting from normal wear and tear
- damage arising from negligence, user abuse or incorrect usage of the product
- damage arising from a failure to adequately care for the product
- damage arising from unauthorised alterations to the product
- where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within five days after delivery or collection of the product.
You can do so by emailing us on firstname.lastname@example.org, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will replace the product as soon as possible (if such replacement is possible) or credit you with the purchase price of the product.
Gift vouchers and coupons
There are two types of Coupons: a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon”), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”).
Where you have used a Fixed Coupon to pay for an order, and you or the Inspire Store later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the Fixed Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit you for the balance, if any, by issuing another Coupon. The Inspire Store may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit you as normal with the value of the returned product.
Where you have used a Percentage Coupon to pay for an order, and you or the Inspire Store later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the discount received using the Percentage Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will issue you with another Percentage Coupon for the balance, if any. The Inspire Store may in its sole discretion impose restrictions on the use of the replacement Percentage Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit you as normal with the purchase amount.
Wherever you have used a Gift Voucher to purchase a product that you later return for a refund in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, but we will issue you with a further Gift Voucher for the balance of the amount.
A bundle consists of products that either we or you (as provided on our Website) have combined together in a single bundle (“Bundles”). All returns relating to bundles are subject to the terms of this Policy as read with the provisions that you may return a Bundle Deal as a whole or any of its component products individually to us. If you qualify for a credit in respect of any component product, we will credit you with the actual purchase price (after applying any applicable saving or discount) you paid for such a product as displayed in your order history.
Charges and refunds
If you return a defective product to us, but you fail to return all of the accessories, packaging and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return, or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit you in respect of the returned item only.
If you return a product that does not comply with this Policy, you may be liable to reimburse the Inspire Store for the cost of having the product returned to you.